Returns
If the item you ordered is not quite what you had in mind, you can return the item for an exchange or refund on the purchase price (excluding shipping and restocking fees). Apparel Return policy is unique and is listed at bottom of page.
Exchanges Are As Easy As 1-2-3
Ordered the wrong model? Didn't like the decals? We want to be sure you get exactly what you want.
1. Contact us and let us know which item you need to return or exchange.
2. We will give you an RA number. Be sure to write this on the outside of the shipping box.
3. Send the return to the address we provide, and you're done!
ModelCars.com
The Fine Print
Returns and exchanges must be made within 30 days from the date of purchase. All items must be in perfect unused condition, with all components, complete with original packaging. Items being returned for a refund will incur a 20% restocking fee unless it was an item that was sent wrong on our part, arrived damaged, or materially different than what was described on our site or returned to sender after attempted delivery to the address provided on the order. Original Shipping Fees (currently flat $9.99 charge) will NOT be refunded for returned items. Diecast Models and Scale Model Kits along with paint/accessories may ship from different locations; the customer is responsible for return shipment cost to each location when multiple products are purchased on an order and then need to be returned to different locations. There is NO restocking fee for exchanges. We are not responsible for lost/stolen packages. If a shipment is not able to be delivered based upon the address the buyer provides, shipping fees will not be refunded and a 20% restocking fee will be applied to the order.
Apparel and Apparel Accessories (T-Shirts/Hats/Sweatshirts etc.)
Apparel sold by Modelcars.com is manufactured on demand, which means that all products are unique and produced only once ordered. This also means that returns and exchanges are NOT supported if you ordered the wrong size, color, or simply changed your mind about the design you purchased.
However, in case of a damaged product or a manufacturing error, Modelcars offers a free reprint or a refund if you contact us within 30 days of product purchase. Please get in touch with our team using the customerservice@modelcars.com email and provide a clear photo showing the issue.