Customer Care

Contact Us

NOTE: We are not the manufacture of any product.  We are an online retail store. Requests for support on items not purchased on modelcars.com should be directed towards the place you purchased your item or the vendor of that item.

Email: customerservice@modelcars.com

Phone: (914) fun-cars

Frequently Asked Questions

How do I track my order?

You can track your order any time using our online system.

How do I print my receipt?

You can print your receipt on the order status page.

How do I send back items I want to return?

At ModelCars.com returning an item is easy, just follow these instructions.

How does ModelCars.com calculate shipping?

Shipping cost is based on the size of your order. See our shipping policy for more information.

Can I have a ModelCars.com catalog sent to me?

Unfortunately, we don't have a printed catalog. Unlike stores that sell from catalogs, ModelCars.com is constantly adding to and updating inventory online. This means you get instant access to the latest products.

What forms of payment can I use to purchase?

We accept MasterCard, Visa, American Express and Discover credit cards.

 

Does ModelCars.com offer volume discounts?

No.  We work off of slim margins already and provide some of the best prices that can be found anywhere.

What can I expect when it comes to my privacy?

We do not share any information we get from our customers. See our privacy policy for more information.